FAQs

How can I get Judy Rey Wasserman’s UnGraven Image art prints?

To begin with go to the Art of Seeing The Divine Shop, where you will find currently available Open Edition archival prints.

Choose an item and click the “Add to Cart” button. Continue shopping until you are ready to check out. Then check out from and place them in your cart. When you have completed your shopping, check out. We’ll prepare your order and let you know when it’s on its way!

What is a Giclée print?

Archival Giclée prints are created using special printers that use archival inks and printed on special archival papers. Archival prints are more expensive because the machines, supports (paper, canvas, metal, etc.) are specially made to be archival, and inks used are also more expensive because they are archival.

An easy example of the difference between a less expensive print an an archival print is to think of prints that you can print out on a regular color laser of ink jet printer on regular copy paper. It won’t keep it’s vibrancy for long when exposed to sun and light, or even kept in dark but archival conditions. This is the same as old photographs that have been kept in a box, but faded. Likewise, an image kept from a magazine will fade fairly quickly, and often time consuming to achieve.  All prints currently available through the Art of Seeing The Divine Shop are created using special art printers, archival inks and archival papers or canvas.

If archival prints are properly framed and hung they will last well over 100 years, and with the newer inks, probably more.

Are your prices in USD?

Yes, all our prices are in USD.

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, and American Express, plus PayPal.

Do you offer Gift Cards?

Not yet, but we hope to offer them soon!

What is your return policy?

We want you to be 100% satisfied with your purchase. If you are not satisfied with your purchase for any reason—please contact us and we will make things right.

Where do you ship to?

During our opening, we can successfully ship to the USA and Canada. We are looking to expand to the UK, EU, and Israel shortly. If you live in those areas, and wish to place an immediate order, please contact us directly via email and we will do our best to personally accommodate you.

How can I get FREE SHIPPING?

Yes! We give free shipping to all purchases to a single USA address that reach or exceed $150.00 USD.

Can I track my order?

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow for 24hrs for the link to activate. Once the package leaves the US, the tracking links may not update but the package is still on its way.

How long does shipping take?

All orders are shipped via USPS. Please allow 4 business days for orders to be created and sent after your purchase is complete. Domestic shipping can take between 1-3 weeks. If you require Priority or Priority Express mail to expedite time please contact us via email for the additional charges required.

What if my order is damaged due to shipping?

In the rare case that your product is damaged, we will ship you out a replacement at no additional cost. All you need to do is contact us and send us a photo of the damaged product within 5 days of delivery.

What if my order gets lost in the mail?

First, relax, this is very rare. If your order gets lost in the mail, we will ship you out a replacement at no additional cost. We insure all orders over $100.00.

Can I cancel or modify my order?

When you place an order, you have 12 hours to contact us to change or modify your order.  After 12 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number. If the order has already been shipped, then please wait for it to arrive, and take a peek inside to determine if you want to give it up. This has happened before and the collector wanted to keep the print once seen.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you.

For this or any other questions or issues please contact: support@artofseeingthedivine.com

 

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